Privacy Policy

Information we process

• Account information, including names, email addresses, phone numbers, authentication records and workspace roles.
• Business information, including company profiles, websites, addresses, verification information and documents supplied for onboarding.
• Customer contact information, WhatsApp messages and conversation metadata processed on behalf of a workspace.
• Leads, bookings, service choices, quotes, invoices and payment metadata. Payment providers process card or bank credentials; Afro Intelligent does not intentionally store full card details.
• Automation configurations, message templates, human-handover state, audit events, security records and operational logs.

Why we process information

We process information to create and secure accounts, deliver WhatsApp automation, route messages to the correct tenant, operate inboxes and workflows, provide bookings and payment links, support users, prevent fraud and meet legal obligations. Workspace customers determine the purposes of customer communications and are responsible for having an appropriate lawful basis.

AI processing

When an enabled workflow uses AI, relevant message text and approved business instructions may be sent to the configured AI service to generate a response. Verification documents, passwords and payment credentials are not sent to AI models. Businesses can use human takeover where configured.

Service providers and disclosures

We use service providers needed to host databases and applications, deliver email, operate AI functions, process payments and connect to Meta's WhatsApp Business Platform. Information is disclosed only as needed to provide the service, protect users, comply with law or complete an authorised integration. Meta and payment providers also process information under their own terms.

International processing

Some providers may process information outside South Africa. We use appropriate contractual and technical safeguards where applicable.

Retention and security

We retain information for as long as needed to provide the workspace, meet security and legal requirements, resolve disputes and enforce agreements. Retention varies by record type and customer instruction. We use encrypted transport, access controls, tenant-scoped records, private document storage, audit logging and encrypted credential storage. No system can guarantee absolute security.

Your rights and choices

Depending on applicable law, you may request access, correction, objection, restriction, portability or deletion. Workspace end-customers should normally contact the business they messaged first; we assist that business with verified requests.